Hostess Coaching is one of the most important things you will do in your business. You can book a party all day long…but if you don’t COACH HER…she’s never going to succeed and she’ll never come BACK!
We do hostess coaching in order to increase the things WE need. And to provide this amazing customer service that she will be gushing about to her friends.
1. Hostess Coaching can do whatever you WANT it to do:
2. increase sales
3. increase recruiting
4. increase leads
5. increase bookings
6. celebrate
7. encourage
8. reward
I KNOW that you will see huge results if you focus on hostess coaching:
1. Your hostess will be telling her friends
2. Your sales will increase because your hostess is engaged
3. Your hostess will be happier because she’s informed
your hostess won’t walk around wondering where you’re at or what she’s supposed to do
4. you will get bookings because your hostess will not hesitate to share her positive experience with others
5. you can increase leads by having your hostess doing the work for you
So right now, I want you to EVALUATE your hostess coaching:
STEP ONE:
On a scale of 1-5 (5 being…I’m a hostess coaching rockstar and 1 being…I suck at it), rate where you are NOW with hostess coaching.
STEP TWO:
You should fully assess what you are doing in these categories below. Assess EACH # on how you’re achieving each step: EX: increase sales….I give her an incentive to hit certain levels of sales.
1. Hostess Coaching can do whatever you WANT it to do:
2. increase sales
3. increase recruiting
4. increase leads
5. increase bookings
6. celebrate
7. encourage
8. reward
STEP THREE:
I want you to start using a 3 step process in hostess coaching. Each month, these will update for the following month. If you are savvy and can create your own…DO IT. If not…here are 3 touch points I want you to have with your hostess and use can use these BLANK ones I created for our team:
1. THE DAY SHE BOOKS HER PARTY: You will send her a LINK in text to her cell phone AND on Facebook. We want to make sure she gets this: http://goo.gl/forms/VKMly3yZDc. This will help her know what to expect from YOU and keep her 100% informed. This also holds YOU accountable to do what you said and follow up with her each Monday.
2. THE DAY HER PARTY GOES “LIVE”: You will send her a link via text to her phone AND Facebook. We want to make sure she gets this: http://goo.gl/forms/9Ok8TZWNLl. This will give her all the tools she needs to share, the reminders to be successful, and keep her informed.
3. THREE DAYS BEFORE HER PARTY CLOSES: You will send her a link via text to her phone AND Facebook. We want to make sure she gets this: http://goo.gl/forms/GP5tRoqHSW. This gets her prepared, shows her the opportunity to join, and gives her the necessary steps to get a last minute “push” for orders.
How easy is that? Send a text message ever Monday with one simple link. And now she has all the tools to keep her excited.
Hostess coaching: The #1 complaint is that hostesses had no idea what was going on and there was no communication from the consultant. Don’t be that guy! A good referral is worth your weight in gold. But a bad referral will travel WAY faster and farther than a good one. Always remember that. Your hostesses are 110% worth your time. But…it doesn’t take much time at all.
Melissa Fietsam, Ind. Executive Director at Thirty-One Gifts
#31 #31bag #31bags #thirtyone #thirtyonegifts #hostesscoaching
