20 Minute Power Hour for Your Thirty-One Business-Customer Service

Each day of the week I post a list of things our team can work on for a specific topic. This week, I’ll be posting those each day for YOU…so you and your teams can find some focus and tips also!

These are scheduled in Cinchshare.com, so it makes my job easy to help THEM.

Here is Tuesday, Customer Service tasks:

tuesday

Call or message people who ordered. Make sure they love it. “Were you able to get everything you wanted?”
Send a thank you text with estimated shipping to all guests that were at a recent party
Mail thank you notes to anyone who has ordered in the last week
Send Red Stamp thank you to anyone who has ordered in the last week
Go through your Facebook and INTERACT with your customer’s post on THEIR pages
Pick 3 people a week to send a “haven’t seen you in a while” nail file and mini catalog
Check on any returns and get those customers updated
Check your voicemail. Yes, I have to remind myself to do this
Message 10 past customers and don’t mention a single thing about 31. Just thinking of you today! “Something” made me think of you…
Read a paragraph in a direct sales BOOK about customer service
Research direct sales and customer service to get some new ideas
Post a “thank you for your order” to all customers who have placed an order in all your Facebook events

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #customerservice #powerhour #focus #directsales