Three of my goals this year are:

  1. Simplifying my processes to save me time (and save my customers and hostesses confusion).
  2. Cutting costs
  3. Adding new people to my VIP customer group on Facebook

So one thing I’ve been working on is my “thank you” cards. I normally mail thank you cards to my guests who order and my hostesses. However, this takes a lot of time. It costs me postage. And I don’t really “see” a return from this regarding further communication. And if you haven’t noticed, in our back office, if someone orders as a guest on a party-it changes their address to the hostesses if it is shipped to the hostess, once the party is submitted. So I have to capture those before I submit the party in order to do this.

So I’ve been working on these images to TEXT my hostesses and my guests right after the party. But here’s the KICKER:

I’m adding the LINK to my customer page along with the text. So NOW…I can get them added to my customer page if they want!

This brings back simple/easy/fun. It also shows my face so they get to see ME. Maybe they ordered online and don’t know who the heck I am. And I don’t know about you…but if I got a text with a link…It would take everything I had not to click on it. A link just SCREAMS-CLICK ON ME!

I’ve made them for all types of orders! I just used to create those images. And then changed the wording just a bit for each one. So by using these images to text to my customers and hostesses I’ll be able to do these 5 things:

  1. save money/postage
  2. let them see my “face”
  3. send a genuine “thank you” in a timely manner
  4. and hopefully have those ladies click on the link and join my customer page so I can stay connected with them and in FRONT of them more often!
  5. Drop a recruiting seed

Someone who ordered on a fundraiser:


I made one for HOME SHOWS:


I made one for online or catalog show orders:


I made one for hostesses:



There you go! Simply/Easy/Fun!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

#31 #31bag #31bags #thirtyone #thirtyonegifts #thankyou #customerservice #customerfacebookgroup #VIP

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s