So I’m starting something new today. I’m not sure how I never thought of this before. But I want to make sure I am keeping track of all of my follow up emails/texts/calls so I can provide 100% customer service. So I created a FOLDER in my email, hotmail account, called FOLLOW UP. 

Now, when I have someone request information on a fundraiser, or opportunity request, or maybe a customer who needed to do an exchange, whatever the case…I’ll deal with it and then move it to this folder.

Now, I’ve blocked 10 minutes on my calendar on Wednesday mornings to deal with follow ups. So I’ll go to this folder and see who I need to check in on. Or what return I can look up to give an update. Or what packet I mailed last week that I can follow up on. 

SO. EASY…right?!

In Direct Sales, the only thing that is going to set you apart from the 100,000 other consultants with the same goal as YOU…is giving 100% when it comes to customer service. Just a simple follow up to make sure someone got their product, or got your package, it can make all the difference in the world. These are some of the examples of emails I will be putting into my follow up folder

1. Order confirmations

2. Party shipments

3. returns

4. request for more information: party/fundraiser/opportunity/product and sales

5. team member has a question or concern

6. packets I’ve mailed

I’m sure I’ll find much more, but that’s a start to my new little 10 minute time block. LOVE LOVE LOVE!!

Hope this helps someone else!

Melissa Fietsam,

Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

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