I’m really hitting all areas of my business lately. And one thing I’m going to be working on is customer service. Making lasting connections with your customers in Direct Sales is imperative to your longevity.
Anyone can make a quick sale. But how do you get those people to KEEP you in their digital “Rolodex”? We are all so busy these days. My worst fear is that a customer of mine would be asked, “Who was your consultant?” And they would reply, “I don’t know!”. I do everything I can to try and make that lasting connection so that never happens.
So, sometimes I get a phone number, but no email. I was trying to figure out how I could connect with those customers in a non-confrontational way. So here is what I came up with.
From now on, I am going to start texting this picture to each and every customer I have. And then type the following below it so they can click on the link to get to my customer page 🙂
Sincerely,
Melissa Fietsam,
Independent Senior Executive Director at Thirty-One Gifts
(INSERT LINK TO MY CUSTOMER PAGE)
Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts
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#customerservice
#marketing
#directsales
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#31bags
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